🔒 Legal

Privacy Policy

How we collect, use, and protect your personal information.

PRIVACY POLICY

Last updated: May 2026

1. Introduction

Welcome to VisaBrosThailand ("we", "us", or "our"). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit visabrosthailand.com or interact with us via forms, WhatsApp, phone, or email.

By using our services, you agree to the collection and use of your information as described in this policy.

2. Who We Are

VisaBrosThailand is a visa consultancy service operating from Pattaya, Thailand, providing visa application assistance for individuals seeking to live, work, study, or retire in Thailand.

3. Information We Collect

We collect the following personal data:

  • Full name

  • Phone number / WhatsApp number

  • Email address

  • Passport details and copies

  • Passport-style photographs

  • Bank statements and financial documents

  • Visa preferences and travel plans

  • Current immigration status

We may also collect non-personal data:

  • IP address

  • Device and browser information

  • Website usage data

4. How We Use Your Information

We use your data to:

  • Evaluate visa eligibility

  • Prepare and submit visa applications

  • Communicate with you (WhatsApp, phone, email)

  • Comply with Thai legal requirements

  • Improve services and user experience

  • Run marketing and advertising campaigns

5. Legal Basis for Processing

We process your data based on:

  • Contractual necessity – to provide requested services

  • Consent – when you submit forms or agree to tracking

  • Legal obligations – immigration/legal compliance

  • Legitimate interests – business operations and improvement

6. Advertising and Tracking Technologies

We use third-party tools to track performance and run ads, including:

  • Meta (Facebook & Instagram) Pixel

  • Google Ads Conversion Tracking

  • Google Analytics

These tools may collect:

  • Pages visited

  • Time spent on site

  • Device/browser data

  • IP address

This data is used for:

  • Conversion tracking

  • Remarketing / retargeting

  • Advertising performance optimization

7. Cookies and Consent

Our website uses cookies and tracking technologies.

By using our website, you consent to the use of:

  • Essential cookies (site functionality)

  • Analytics cookies

  • Advertising cookies

You can control or disable cookies via your browser settings.

For more details, see our Cookie Policy:
https://visabrosthailand.com/cookie-policy

8. How We Share Your Information

We do not sell your data.

We may share data with:

  • Thai immigration authorities

  • Thai embassies/consulates

  • Schools (for student visas, with consent)

  • Service providers (hosting, CRM, communication tools)

  • Legal authorities if required

9. Data Retention

We retain data:

  • Application documents: up to 2 years

  • Communication records: up to 1 year

  • Financial documents: up to 90 days

You may request deletion at any time.

10. Data Security

We implement:

  • Encrypted storage

  • Restricted access

  • Secure communication channels

  • Internal security reviews

However, no system is 100% secure.

11. Your Rights

You may:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Request data portability

  • Withdraw consent

Contact: info@visabrosthailand.com

12. International Data Transfers

Your data may be processed outside your country. By using our services, you accept this.

13. Children's Privacy

We do not knowingly collect data from individuals under 18.

14. Third-Party Links

We are not responsible for third-party websites linked from our site.

15. Changes to This Policy

We may update this policy at any time. Continued use = acceptance.

16. Contact

VisaBrosThailand
333/3 หมู่8 ต.หนองปรือ, Pattaya City, Thailand
Email: info@visabrosthailand.com
WhatsApp: +66 960 491550